Returns & Refunds | Wildflowers and Cowboys New Orleans
At Wildflowers and Cowboys New Orleans, we take great pride in the quality of our unique, made-to-order apparel and gifts. Because each item is custom printed specifically for you when you place your order, we handle returns and refunds according to the guidelines below.
Damages & Printing Errors
If your order arrives damaged, defective, or contains a printing error, we will gladly make it right at no additional cost to you.
- Reporting Window: Please contact us within 14 days of delivery to report any issues.
- What to Provide: Send an email to our support team with your order number, a brief description of the issue, and a clear photo showing the damage or printing defect.
- Resolution: Once verified, we will immediately process a replacement order or issue a full refund to your original payment method.
- Double Check: Any custom name spelling please. We will do the same.
Sizing, Exchanges, & Buyer's Remorse
Because our items are custom created to order rather than pulled from pre-printed mass inventory, we are unable to accept traditional returns or exchanges for buyer's remorse, accidental orders, or incorrect spelling or size selections.
- Size Verification: To ensure a perfect fit, please review the specific sizing charts provided in each product listing description before completing your purchase.
Cancellation Window
If you need to change or cancel your order, please contact us immediately.
- Orders can only be cancelled or updated within 24 hours of purchase. Once an item moves into the production stage, the order cannot be altered or stopped.
Refund Processing Time
When a refund is approved for a damaged or defective item, the credit is automatically applied back to your original method of payment. Please allow 5 to 10 business days for the transaction to officially clear and post to your bank or credit card statement.